MTS

Communication

Communication

EDUCATIONAL PURPOSE ONLY: General communication education.

Strong communication combines clear expression, attentive listening, context, empathy and responsible use of information.

Practice

  • Listen before responding
  • State the purpose clearly
  • Use evidence when making factual claims
  • Ask clarifying questions
  • Separate facts, assumptions and opinions
  • Adapt communication to the audience

Online communication deserves the same care as face-to-face communication. Pause before publishing information that could affect another person.

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